Frequently Asked Questions

Queen's Birthday falls on Monday 1 June this year so our deliveries this week will be on Wednesday 3 June instead of the usual Tuesday delivery day. Enjoy your long weekend! 😁

Labour Day falls on Monday 26 October this year so our deliveries this week will be on Wednesday 28 October instead of the usual Tuesday delivery day. Enjoy your long weekend! 😎

For sure! Our smoothie kits make the perfect gift! To order a Craft Smoothie box as a gift, just email hello@craftsmoothie.co.nz with the name and delivery address of the recipient, and we'll send you the payment details and confirm the delivery date. We will also add a personalised gift card in the box for that special someone 😊

You sure can! Our gift vouchers are popular gifts because they can be redeemed at any time. To order a Craft Smoothie gift voucher, just email hello@craftsmoothie.co.nz with the name you would like on the voucher, and who you would like the voucher to come from. You can make the payment of $54 via bank deposit and we'll design an awesome gift voucher which can be emailed or posted to you 😊

Simply click GET STARTED or ORDER NOW and follow the simple steps to order your smoothie box. It takes less than a minute to order 😊

Yes, you can pause or cancel your smoothie kit subscription at any time by logging in to your Craft Smoothie account. Remember the cut-off time for pausing or canceling is midnight on Tuesday to come into effect for your next delivery.

We can often squeeze your order in with next week's deliveries after the cut-off date, so get in touch with us via email: hello@craftsmoothie.co.nz and we will confirm if it's possible.

Our smoothie recipes take around 2 minutes to craft from start to finish, thanks to our pre-portioned ingredients and easy-to-follow recipe cards. Ideal if you’re busy and want to enjoy a meal on the go!

All you need is a blender, a sharp knife, ice and water to get your smoothies sorted. We supply everything else in your smoothie kit.

You sure can, a standard household blender or bullet-style blender work perfectly with our smoothie recipes.

We've launched a new Keto Superfood Smoothie Box which can be ordered here by using the coupon code KETO plus you'll get a special introductory discount too 😊

Using only 100% wholefoods, we’ve developed a collection of low-carb, high-fat plant-based recipes which can be enjoyed by anyone wanting to limit their net carb intake and still enjoy a delicious superfood smoothie.

• 5 recipes & 2 servings per recipe
• Every recipe includes a wholefood source of dietary fibre, essential vitamins, minerals, antioxidants, healthy fats and plant-based protein (but less carbs)
• Pre-portioned fresh produce and superfoods
• No waste
• Less fruit, only Keto-friendly fresh ingredients
• Low-carb, high-fat superfood blends 
• Organic nut milk, organic coconut cream + nut butters are included in every box
• Macros included so you can easily keep track of your daily intake
• Flexibility to add your own protein powder to meet your individual macronutrient requirements
• Free delivery New Zealand wide!

 If you want to give the Keto Superfood Smoothie Box a try, just place an order on our website with the coupon code KETO and you'll get a special introductory discount. 

The Keto Box is perfect if you're transitioning to a low-carb, high-fat diet and want the convenience of having everything you need to make low-carb smoothies delivered to your door, so you don't have to shop around for ingredients (or read all the labels)!

If you want to give the Keto Superfood Smoothie Box a try, just place an order on our website with the coupon code KETO and you'll get a special introductory discount.

Yes, you can have your smoothie box delivered fortnightly instead of weekly. Simply select the fortnightly delivery frequency and place your order here.

Our superfood smoothie boxes cost $54 per box, each box contains 5 recipes to make 10 smoothies ($5.40 per smoothie). Order yours today!

To make a payment, simply click GET STARTED or ORDER NOW to proceed to our secure payment platform. We accept both credit cards and debit cards.

For sure, you can order one box and then pause or cancel your subscription after your first delivery. Make sure you pause or cancel your subscription before midnight on Wednesday after receiving your box.

You can place your order at any time, just remember to order by midnight on Wednesday to receive your Craft Smoothie box on the next Tuesday. Get in touch if you just miss the cutoff date via email or live chat and we will see what we can do 😊 hello@craftsmoothie.co.nz

When you create a Craft Smoothie Account using Facebook, the email associated with Facebook will be used, if this is not an email you commonly use we recommend updating your email.

The best way to update your email is to do so in Facebook by following these steps:

1. Click in the top right corner of Facebook and select Settings.
2. Click Contact in the General tab.
3. Click Add another email or mobile number to add a new email to your account.
4. Click Add or Save Changes.
5. You will need to re-enter your Facebook password and click Submit before a new email is added to your account.
6. They'll send you a confirmation email when you add a new email to your account. Click the link in that email to confirm that you want this email added to your Facebook account.

Once you have gone through the above steps make sure you have logged out of your Craft Smoothie account, once logged out follow the link to sign in to your Craft Smoothie Account. Click 'SIGN IN WITH FACEBOOK'

Your email will automatically update in your Craft Smoothie Account 😊

If you need a hand please feel free to get in touch and someone from the Craft Smoothie Team will happily help you out. Get in touch with a Craft Smoothie team member here.

To update your credit or debit card details, login to your Craft Smoothie account on our website and click Update payment method.

To update your billing or delivery address, log in to your Craft Smoothie account on our website and click on My Account, then click on Edit Account Details.

If you need help please contact us hello@craftsmoothie.co.nz

To redeem your coupon, click GET STARTED or ORDER NOW, then enter your coupon code under 'Confirm Your Order' and click VERIFY. The total cost in your order summary will update to reflect your coupon discount.

We provide free delivery nationwide in New Zealand. Delivery to rural addresses is currently unavailable, however we are happy to deliver your Craft Smoothie box to a local drop-off point, your workplace, or a friend’s house. Get in touch with us and we’ll endeavour to work out a solution for you: hello@craftsmoothie.co.nz

You will receive an email when your box has been dispatched to confirm the estimated delivery time and a tracking code to track your delivery.

You sure can, in fact we recommend it! Just make sure you pop the ingredients in the fridge to keep them fresh, especially the leafy greens.

If you’re not home, the courier will leave your Craft Smoothie box at your front door, or in a safe place. Note: you can leave a delivery message for the courier when ordering. We recommend someone is home to receive your order, or is able to shoot home to pop the fresh ingredients in the fridge. Alternatively, if you are unable to be home for delivery, why not get your box delivered to work?

You will get 5 different recipes each week. Our recipes change week to week and with the seasons to ensure the freshest ingredients possible.

Each smoothie kit includes 5 different smoothie recipes with well-balanced combinations of fresh seasonal fruit and vegetables, along with organic superfood blends, which have been combined to help you achieve the optimal daily intake of vitamins, minerals and other essential nutrients. See a sample of our our superfood smoothie recipes to get an idea of what to expect in a smoothie box delivery from Craft Smoothie.

Our quality smoothie ingredients are sourced locally wherever possible, so you can expect a range of home-grown seasonal produce. To bring you the world’s best superfoods, we’ve joined forces with local organic suppliers, who source premium quality superfoods that aren’t grown in New Zealand from countries like Peru, Brazil and Argentina.

The ingredients in your smoothie box are designed to last for the week. Remember to place the leafy greens, vegetables and fruit in the fridge to keep them fresh. To help preserve the freshness of your ingredients and lock in optimal flavour, check out our Top Storage Tips For Smoothie Ingredients.

We source raw organic nuts, seeds and superfoods for our smoothie ingredients. The fresh fruit and vegetables are not certified organic, however, they are sourced locally wherever possible.

They sure are, all of our smoothie recipes are vegan and paleo-friendly.

Go for it! Our smoothies are designed to taste delicious with water, but you can add your favourite milk, or coconut water for an extra kick! Both dairy and non-dairy milks (like nut milks or coconut milk) work well.

If you have a serious allergy, we do not recommend purchasing our boxes as our smoothie ingredients are prepared and packed in the same facility.

1. Contact us to order a weekly fruit box delivery here: hello@craftsmoothie.co.nz
2. Choose your fruit box size; Medium Fruit Box = $29 + gst, Large Fruit Box = $49 + gst
3. Get a fruit box delivered to your office every week
4. Pause or stop your deliveries at any time

• Support a happier, healthier office
• Boost workplace productivity
• Enjoy quality seasonal fruit
• Support local

There are a few ways you can alter the consistency of your smoothie:

1. Add more ice and less liquid = a thicker smoothie.

2. Pre-chop and freeze bananas the night before to thicken your smoothie.

You can always add more liquid but you can’t take it out, so if you like a thicker smoothie, add less liquid at the start and then blend to see if it’s your desired consistency before adding more liquid as required.

Yes, for a conventional style blender we recommend adding the ingredients in this order for best results:

1. Add ice

2. Add a mix of leafy greens and fresh fruit

3, Add nuts, seeds and superfood powders

4. Add liquid

Note - For non-conventional blenders like the Nutri Bullet reverse the order for best results.

It’s always better to over-blend than to under-blend, so keep in mind that not all blenders are created equal and adjust your blend time accordingly. Ensure your smoothie is chunk-free and the superfoods are evenly blended before serving. We recomend blending on high for at least one minute.

Contact the Craft Smoothie team via email: hello@craftsmoothie.co.nz, or use the contact form and we’ll get back to you within 24 hours.

Contact the Craft Smoothie team via email: hello@craftsmoothie.co.nz, or use the contact form and we’ll get back to you within 24 hours to find a solution for you.