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Frequently Asked Questions

GIVE THE GIFT OF CRAFT SMOOTHIE

Can I order a smoothie box as a gift?

For sure! Our smoothie kits make the perfect gift! To order a Craft Smoothie box as a gift, just email hello@craftsmoothie.co.nz with the name and delivery address of the recipient, and we'll send you the payment details and confirm the delivery date. We will also add a personalised gift card in the box for that special someone 😊

Can I buy a Craft Smoothie gift voucher?

You sure can! Our gift vouchers are popular gifts because they can be redeemed at any time. To order a Craft Smoothie gift voucher, just email hello@craftsmoothie.co.nz with the name you would like on the voucher, and who you would like the voucher to come from. You can make the payment of $54 via bank deposit and we'll design an awesome gift voucher which will be posted to you 😊

GETTING STARTED

How do I order a Craft Smoothie kit?

Simply click GET STARTED or ORDER NOW and follow the simple steps to order your smoothie kit. It takes less than a minute to sign up.

Can I pause or cancel my subscription?

Yes, you can pause or cancel your smoothie kit subscription at any time by logging in to your Craft Smoothie account. Remember the cut-off time for pausing or canceling is midnight on Wednesday to come into effect for your next Tuesday delivery.

I would like to order a smoothie kit for next week, but I've missed the cut-off date. Can I still get a box delivered next week?

We can often squeeze your order in with next week's deliveries after the cut-off date, so get in touch with us via email: hello@craftsmoothie.co.nz and we will confirm if it's possible.

How long does each recipe take to prepare?

Our smoothie recipes take around 2 minutes to craft from start to finish, thanks to our pre-portioned ingredients and easy-to-follow recipe cards. Ideal if you’re busy and want to enjoy a meal on the go!

What equipment do I need?

All you need is a blender, a sharp knife, ice and water to get your smoothies sorted. We supply everything else in your smoothie kit.

Can I use my standard blender from home?

You sure can, a standard household blender or bullet-style blender work perfectly with our smoothie recipes.

ORDERS AND ACCOUNT DETAILS

Can I order a Craft Smoothie kit fortnightly?

Yes, you can have your smoothie box delivered fornightly instead of weekly. Simply place your order via the website and then contact the Craft Smoothie team via email: hello@craftsmoothie.co.nz, or use the contact form and we'll change your order from weekly to fortnightly.

How do I make a payment?

To make a payment, simply click GET STARTED or ORDER NOW to proceed to our secure payment platform. We accept both credit cards and debit cards.

Can I order a one-off Craft Smoothie box just to try it out?

For sure, you can order one box and then pause or cancel your subscription after your first delivery. Make sure you pause or cancel your subscription before midnight on Wednesday after receiving your box.

When do I need to place my order by?

You can place your order at any time, just remember to order by midnight on Wednesday to receive your Craft Smoothie box on the next Tuesday. Get in touch if you just miss the cutoff date via email and we will see what we can do 😊 hello@craftsmoothie.co.nz

How do I update my credit or debit card details?

To update your credit or debit card details, login to your Craft Smoothie account on our website and click Update payment method.

How do I update my delivery address or billing address?

To update your billing or delivery address, log in to your Craft Smoothie account on our website and click on My Account, then click on Edit Account Details.

If you need help please contact us hello@craftsmoothie.co.nz

Where do I enter my coupon code?

To redeem your coupon, click GET STARTED or ORDER NOW, then enter your coupon code under 'Confirm Your Order' and click VERIFY. The total cost in your order summary will update to reflect your coupon discount.

DELIVERY

Where do you deliver to and how much does delivery cost?

We provide free delivery nationwide in New Zealand. Delivery to rural addresses is currently unavailable, however we are happy to deliver your Craft Smoothie box to a local drop-off point, your workplace, or a friend’s house. Get in touch with us and we’ll endeavour to work out a solution for you: hello@craftsmoothie.co.nz

What time on Tuesday will my order arrive?

You will receive an email when your box has been dispatched to confirm the estimated delivery time and a tracking code to track your delivery.

Can I get my Craft Smoothie box delivered to work?

You sure can, in fact we recommend it! Just make sure you pop the ingredients in the fridge to keep them fresh, especially the leafy greens.

What happens if I’m not home when my delivery arrives?

If you’re not home, the courier will leave your Craft Smoothie box at your front door, or in a safe place. Note: you can leave a delivery message for the courier when ordering. We recommend someone is home to receive your order, or is able to shoot home to pop the fresh ingredients in the fridge. Alternatively, if you are unable to be home for delivery, why not get your box delivered to work?

IMPORTANT UPCOMING DELIVERY DATES

How will Queen's Birthday (Monday 4 June) affect my delivery day that week?

Your smoothie box will be delivered on Wednesday 6 June (instead of your usual Tuesday delivery) due to the Queen's Birthday holiday.

How will Labour Day (Monday 22 October) affect my delivery?

Your smoothie box will be delivered on Wednesday 24 October (instead of your usual Tuesday delivery) due to Labour Day on Monday.

RECIPES AND INGREDIENTS

How many different smoothie recipes will I get every week?

You will get 5 different recipes each week. Our recipes change week to week and with the seasons to ensure the freshest ingredients possible.

What sort of smoothie recipes and ingredients can I expect?

Each smoothie kit includes 5 different smoothie recipes with well-balanced combinations of fresh seasonal fruit and vegetables, along with organic superfood blends, which have been combined to help you achieve the optimal daily intake of vitamins, minerals and other essential nutrients. See a sample of our our superfood smoothie recipes to get an idea of what to expect in a smoothie box delivery from Craft Smoothie.

Where do the smoothie ingredients come from?

Our quality smoothie ingredients are sourced locally wherever possible, so you can expect a range of home-grown seasonal produce. To bring you the world’s best superfoods, we’ve joined forces with local organic suppliers, who source premium quality superfoods that aren’t grown in New Zealand from countries like Peru, Brazil and Argentina.

How long will the ingredients in my Craft Smoothie box last?

The ingredients in your smoothie box are designed to last the week. Remember to place the leafy greens, vegetables and fruit in the fridge to keep them fresh.

Are your smoothies organic?

We source raw organic nuts, seeds and superfoods for our smoothie ingredients. The fresh fruit and vegetables are not certified organic, however, they are sourced locally wherever possible.

Are your smoothies vegan and paleo?

They sure are, all of our smoothie recipes are vegan and paleo-friendly.

Can I add milk or coconut water to my smoothies?

Go for it! Our smoothies are designed to taste delicious with water, but you can add your favourite milk, or coconut water for an extra kick! Both dairy and non-dairy milks (like nut milks or coconut milk) work well.

Do you cater to allergies?

If you have a serious allergy, we do not recommend purchasing our boxes as our smoothie ingredients are prepared and packed in the same facility.

TIPS AND TRICKS

How can I alter the consistency of my smoothie?

There are a few ways you can alter the consistency of your smoothie:

1. Add more ice and less liquid = a thicker smoothie.

2. Pre-chop and freeze bananas the night before to thicken your smoothie.

You can always add more liquid but you can’t take it out, so if you like a thicker smoothie, add less liquid at the start and then blend to see if it’s your desired consistency before adding more liquid as required.

Does the order which the ingredients go into the blender affect the quality of the smoothie?

Yes, for a conventional style blender we recommend adding the ingredients in this order for best results:

1. Add ice

2. Add a mix of leafy greens and fresh fruit

3, Add nuts, seeds and superfood powders

4. Add liquid

Note - For non-conventional blenders like the Nutri Bullet reverse the order for best results.

How do I know how long to blend my smoothie ingredients for?

It’s always better to over-blend than to under-blend, so keep in mind that not all blenders are created equal and adjust your blend time accordingly. Ensure your smoothie is chunk-free and the superfoods are evenly blended before serving. We recomend blending on high for at least one minute.

FEEDBACK AND ENQUIRIES

How can I contact the Craft Smoothie team?

Contact the Craft Smoothie team via email: hello@craftsmoothie.co.nz, or use the contact form and we’ll get back to you within 24 hours.

What can I do if something isn’t right with my Craft Smoothie box?

Contact the Craft Smoothie team via email: hello@craftsmoothie.co.nz, or use the contact form and we’ll get back to you within 24 hours to find a solution for you.

Ready to blend?

Order by midnight Wednesday and receive your delivery on Tuesday the 8th of May.

Get Started