Terms & Conditions

Welcome to the home of Craft Smoothie! We’re here to balance busy lifestyles with healthy habits, using smoothies as our weapon of choice. We proudly provide weekly or custom frequency deliveries of superfood smoothie recipes and pre-portioned ingredients, so you can craft our healthy smoothie recipes at home. Just think of us as your partner in health and productivity. These terms and conditions are intended to explain our obligations to you, and your obligations as a customer. Please read them carefully.

The Craft Smoothie Website, www.craftsmoothie.co.nz (“Website”), is provided by Craft Smoothie Limited (“Craft Smoothie”, “we”, “us” or “our”).

Your use of the Website and purchases from us are governed by these terms and conditions (“Terms”). By using the Website, you represent that you have read, understood and accepted these Terms, and agree to be bound by them.

If you have any questions about any of these Terms, please contact us at hello@craftsmoothie.co.nz.


Craft Smoothie offers a subscription service, providing weekly or custom frequency deliveries of smoothie boxes (“Box” or “Boxes”), containing our smoothie recipes and the ingredients to craft these recipes.

The date of delivery (“Delivery Date”) of the Boxes is, subject to these Terms, Tuesday.

To order a Box, you must open an account through the Website. Craft Smoothie reserves the right to refuse an application to open an account, for any reason whatsoever, or to suspend your ability to place orders through the Website, or to cancel an account for any reason.

Orders received before midnight on Wednesday will be delivered on the upcoming Tuesday.

When you order a Box, your order will continue weekly or your chosen frequency, until paused or cancelled by you, in accordance with these Terms.

Orders and delivery will continue weekly or your chosen frequency and you agree to pay for every order made under your account, which has not been paused or canceled, before midnight on the Tuesday prior to the Delivery Date.

You can choose to pause your subscription for a defined period, or cancel your subscription. To pause or cancel your subscription, you must notify us by updating your account through the Website.

If you wish to change your delivery address, you must notify us by updating your account through the Website, before midnight on the Sunday prior to the Delivery Date.

You must keep your account login details secure at all times.


The price is $54 per Box and is shown on the Website. This price is in New Zealand Dollars and includes GST and delivery costs.

Craft Smoothie reserves the right to change the price at any time, provided we notify customers of a price increase at least eight days before the Delivery Date.


You must pay Craft Smoothie for the Boxes purchased under your account by credit card or debit card. The Website does not accept any other form of payment.

Craft Smoothie will invoice you for your order via email and deduct the payment from your credit card or debit card, on the Thursday before the Delivery Date.

Charges will appear on your credit card or debit card statement as “Craft Smoothie Ltd”.

Payments are processed through the secure PCI compliant Braintree system, which is a division of PayPal. Any credit card or debit card details stored for recurring payments are done so in the Braintree system. No credit card information is stored by Craft Smoothie. Payments must be received prior to Boxes being delivered.

If your credit card or debit card is declined by your financial institution, we will contact you to make alternative payment arrangements and the delivery of your Box(es) may be delayed or suspended.

If you are charged an incorrect amount for any Box, we will refund the relevant amount to your credit card or debit card, or apply an additional charge to your credit card or debit to recover the relevant amount.

You are liable for all costs associated with debt collection where you default in payment for any Box.


Once a payment transaction has been processed for your next delivery, the superfood ingredients will be packed and fresh produce purchased for these boxes. For these reasons all late cancellations will incure a $10 cancellation fee per box.


When creating a Craft Smoothie account, you must provide a physical address to which your Boxes will be delivered. This must be a residential or business address within New Zealand that can be safely accessed by our delivery person (post boxes and private bag numbers are not permitted). Deliveries cannot be made to buildings with restricted access or security requirements.

We are unable to deliver to rural addresses. If you wish to have your Boxes delivered to a pick-up point, you must make suitable arrangements for the collection of your Boxes.

If there is a change to the delivery address that you have supplied to us, you must update your account details through the Website before midnight on the Sunday before the date you want us to start delivering to the new address.

We shall be entitled to commission third-parties to make deliveries.

We shall be entitled to assume that any person accepting delivery of the Boxes is authorised to do so on behalf of the customer.

If you are not at home when your delivery arrives, your Box will be left at the delivery address specified in your account. Our smoothie ingredients are packaged in a box with an ice pack, however it is your responsibility to make suitable arrangements to ensure proper storage of the smoothie ingredients after delivery, taking into consideration the climate.

Where the Delivery Date falls on the week of a public holiday, we reserve the right to delay the delivery of your order, and deliver it to you as soon as possible.

Craft Smoothie always aims to deliver on time, but from time to time may be delayed, and will not be liable for failure to deliver on a timely basis.

If we consider that your Box is likely to be significantly delayed, we will contact you via email or telephone to arrange an alternative delivery time. If no alternative time can be agreed on, you may decline to accept that order and we will credit you with the cost of that Box.


Ownership, responsibility and risk in the Boxes shall pass to you when delivered at the addressed specified.


The Boxes are not designed to cater for allergies or specific dietary requirements. It is your responsibility to check the ingredients in Boxes.


Craft Smoothie makes every effort to fulfil orders placed on the Website, however Boxes are subject to availability and Craft Smoothie will not be liable if we are unable to supply a Box for any reason whatsoever.

To ensure availability of our Boxes, Craft Smoothie reserves the right to limit quantities able to be ordered. If your order is reduced in accordance with this clause, the price for the relevant order will be adjusted accordingly.

Craft Smoothie may delay the delivery of orders due to the availability of Boxes.


We make every effort to ensure that our Boxes are delivered to you in accordance with these Terms, and we pride ourselves on delivering premium quality smoothie ingredients to our customers. If you are unhappy with the contents of your Box, please contact us at hello@craftsmoothie.co.nz within five days of the date you received the Box and include a photo of the content(s) that you are unhappy with.

If Craft Smoothie agrees that a content(s) of your Box was delivered to you in a damaged or spoiled condition, we will credit the value of the relevant ingredient to your credit card or debit card, or your Craft Smoothie account.


If the performance by Craft Smoothie of its obligations under these Terms is prevented by any event that is beyond the reasonable control of Craft Smoothie (a “force majeure”), including, but not limited to, any order of government or other authority, drought, fire, flood, casualty, accident, act of God, natural disaster, strike, labour dispute, shortage or unavailability of ingredients, electricity or communication failure, or delay in transit, Craft Smoothie shall be excused from such performance until the “force majeure” ends.


To the maximum extent permitted by law, Craft Smoothie will not be liable for any loss or damage resulting, either directly or indirectly, from any use of, or reliance on the Website or Boxes.

The liability of Craft Smoothie whether in contract, tort or otherwise, in respect of any defect in or non-compliance of a Box, shall not exceed the price of the relevant Box.

You agree to indemnify Craft Smoothie against all liabilities, losses, claims, expenses and demands suffered or incurred by Craft Smoothie, arising directly or indirectly out of your use of the Website, the Boxes, or failure to comply with these Terms.


You agree that Craft Smoothie owns all of the intellectual property rights existing in all concepts, systems, written, graphic and other material relating to the Boxes, the Website and its contents.


In order to provide our smoothie delivery service, customers need to submit certain personal information to Craft Smoothie, including their email address, name, delivery address and telephone number. The personal information that customers provide will only be used by Craft Smoothie to fulfil orders placed through the Website, to communicate with customers, to send newsletters or notifications of Craft Smoothie offers and updates, or to co-operate with any government, industry or regulatory authorities.

In applying to open an account with Craft Smoothie, you authorise us to seek and collect personal information about you from any third party, including but not limited to credit referral agencies and your bank, and to disclose the information to third parties where appropriate, for example, a third party that is contracted to complete the delivery of your Box.

The Website uses “cookies” to help us better understand our community and continually improve our Website and service. Cookies are small text files that a website transfers to a visitor’s browser for record-keeping purposes. Cookies do not identify you personally or contain any personal information about you, however they enable us to retain your preferences for future visits to the Website and make your experience more personalised. We also use cookies to enable third-party websites, including Google, to show Craft Smoothie ads to visitors based on their previous use of the Website. This allows us to make our advertising more relevant by showing ads we think our visitors will be most interested in seeing. You can opt out of receiving cookies by adjusting the settings in your browser.

Any personal information supplied by you may be retained by Craft Smoothie until you request that the information be removed.


Craft Smoothie endeavours to ensure that the information provided on the Website is free from error and shall not be responsible or liable for any error or omission in the information provided.

We reserve the right to make changes to the information provided on the Website at any time and without notice.

The Website may contain links to third-party websites. We are not responsible and will not be liable for the content of any third-party websites.

You agree that you will not use the Website in any unlawful manner, or in any manner that is in breach of these Terms. You will not use the Website in any way that could damage or interfere with the operation or security of the Website, or interfere with other customers.


Unless we agree otherwise, you may not order Boxes for resale purposes.

These Terms and your use of the Website are governed by New Zealand law.

We may vary these Terms from time to time. Please check these periodically for updates. Your continued use of the Website indicates your acceptance of any updates.

If any part of these Terms is deemed invalid, void or for any reason unenforceable, that part shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining Terms.